• Frequently Asked Questions

    Frequently Asked Questions

Where do you ship to?

At this present time we service Prince Edward Island, New Brunswick, Nova Scotia, Newfoundland and Ontario. We also offer local product to Ohio, Michigan, Indiana and Quebec.

How much does shipping cost?

Shipping is included in our prices. There is NO additional handling, fuel, shipping or box surcharges added to orders that meet our minimum requirements - what you see is what you pay!*

Who are the growers you represent?

At this time we currently represent about 50 local growers from Southern Ontario. We also represent an ever growing selection of import products from farms around the world. Please click here to access all growers we represent.

How can I find more about what Floral Express offers?

For more information about what we offer, please call 1-866-424-9689 to speak to a sales representatives who would be happy to answer any questions you may have. You can also utilize our live chat or drop a message in our general mailbox here.

How long does the product sit in your warehouse or on your truck?

Our program, unique within the floral industry, is built to ensure you get the freshest products possible. Our "Field Fresh Guaranteed" orders are placed with us the week prior to delivery, which allows us time to purchase directly from the Grower on Saturday mornings and ensure they are freshly cut and ready to go for delivery Monday afternoon. This means that your product is in your cooler within 24-48 hours from being cut (depending on where you're located!). Click here to learn more about us and the process we use to deliver your products.

How do you ship your product?

Within the US and London/Woodstock areas, the product will be delivered in pails and boxes via our own trucks. All other customers will receive all products in carefully packed boxes, which are shipped out via our trusted couriers and maintained at 3 degrees Celsius for ultimate freshness.

Can you ship imported product to the states?

Unfortunately, due to US custom regulations no imported product is permitted to be shipped to the U.S. However, we have done our best to offer a full range of local product.

What products do you commonly carry?

We offer a wide variety of both Imported and locally-grown Ontario cut flowers and plants.

How do I order?

Soon you will be able to order directly from our website, but until then you can reach us by email or the old fashioned way (picking up the phone and talking to a member of our Sales Team). Our team is available from 8 am to 5 pm (EST) and are more than willing to assist you with your order. We can be reached by phone 1-866-424-9689 or by e-mail here. Please also feel free to use our live chat function at the bottom right hand corner of the screen.

What days do you deliver?

This depends on where you're located; please contact us for the delivery schedule for your area.

*Shipping charges will be added to orders that do not meet our minimum requirements. Free shipping does not include overnight air shipping - we apologize for any inconvenience this may cause.